GENERAL TERMS AND CONDITIONS OF USE OF THE ONLINE STORE "STRENGTHS"

I. SUBJECT

Art. 1. These General Terms and Conditions govern the terms and conditions of purchase and sale activity through www.silentyjewelry.com - online store owned by Silenti Ltd. "Silenti" Ltd is referred to in these terms and conditions as "we" or "supplier", which is also the owner of the brand "Silenti ". The user, also referred to as "user" or "customer", agrees to the terms and conditions, regardless of whether he/she is making use on his/her own behalf or on behalf of another individual/legal entity.When using www.silentyjewelry.com, the user undertakes to comply with these General Terms and Conditions, as well as the established legal norms of the Republic of Bulgaria and the European Union. These General Terms and Conditions and all contracts of sale are subject to Bulgarian and European legislation. Any disputes arising out of or in connection with these General Terms and Conditions or any contract of sale and purchase made by Silenti Ltd. shall be settled by the relevant competent authorities in the Republic of Bulgaria. "Silenti Ltd reserves the right to change and edit these terms and conditions of use at any time, and changes will be posted on this SITE.

II. SUPPLIER DATA B ΠLATFOPMATA

Art. 2. Information pursuant to the Law on Electronic Commerce and the Law on Consumer Protection:

1. "Silenti" Ltd. is a limited liability company registered in the "Trade Register of the Republic of Bulgaria" with UIC 205595949, registered office and registered address. Plovdiv, ul. The registered office and registered address of the company is 1, Khan Kubrat, 6, office 608.

2. "Silenti Ltd. shall not be held liable if the user has not read the terms and conditions for the use of this SITE.

3. "Silenti Ltd reserves the right to change and edit these terms and conditions of use at any time, and changes will be posted on this SITE.

4. Supervisory bodies:

(1) Data Protection Commission
Address: Bulgaria, 1592 Sofia Blvd. "Πpoф. Tsvetan Lazarov" № 2
Tel: (02) 915 3 518
fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg

 (2) Consumer Protection Commission

Address: Bulgaria, gr. Sofia, 1000, Square. "Clavejov" №4A, floors 3, 4 and 6
Tel: 02 / 980 25 24
fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg

(3) Commission for the Protection of the Environment

Address, gr. 1000 Sofia Blvd. "Vitosha №18
Phone: (02) 935 61 13
Fax: (02) 980 73 15
Website: www.cpc.bg

III. CONTENTS OF THE SITE / COPYRIGHT OF SILENTI Ltd.

Art. 3.The user has the right to inspect the goods in the e-shop www.silentyjewelry.com without being obliged to make a purchase, but may not use the photographs and information for other commercial purposes. The Supplier authorizes you to view and use all materials and photographs posted on the SITE for your personal, non-commercial use only and subject to all copyright laws.

Art. 4. The photos on this SITE are copyright of Silenti Ltd. No material may be altered or used for public or commercial purposes.

Art. 5. The Provider reserves the right to change (add, move, delete) the content or parts thereof, as well as to correct errors, inaccuracies and omissions at any time and without notice.

IV. REGISTER

Art. 6. The user may only purchase Silenti Ltd products as a guest.

Art. 7. All personal data provided by you will be used in accordance with the Privacy Policy and Cookie Terms.

V. CONSUMER RIGHTS AND OBLIGATIONS

Art. 8. The user has the right to view, request information and order all products advertised on the SITE.

Art. 9. User undertakes and bears full responsibility for the protection of his/her registration (username and password), as well as all actions performed by him/her or any other natural/legal person when using the registration.

Art. 10. User is obliged to make payment for the order in the manner chosen by him.

Art. 11. User is obliged to provide valid details upon registration, to pay for the goods, to pay the delivery costs (where the same is not free of charge) and to provide access to the delivery address provided by him.

    • When the consumer refuses the order before or after examination and test, without any defects found in the ordered goods, the consumer is obliged to pay the shipping costs in both directions (for the delivery of the goods to him as well as for their return back to us) according to the tariff of the supplier "Econt".

By If the Consumer Protection Act (CPA)", the consumer has the right to make a claim on the goods purchased by him within a period of 2 (two) years from receipt of the goods. During this 2 (two) year period, the Seller shall be liable for any non-conformity (defect) that is identifiable or that manifests itself (defect) during the initial inspection of the goods or during their operation in the first 6 (six) months. "Silenti Ltd. shall not be liable for any shortages or defects caused by improper use of the products purchased by the customer, or by the contact of the products with materials and substances causing permanent and irreversible defects.

VI. RIGHTS AND OBLIGATIONS OF THE SUPPLIER (STRONGTI LTD)

Art. 12. The Supplier shall be entitled to consider the order invalid in the event that the Customer provides incorrect and/or outdated data, and shall not be under any obligation to fulfil it.

Art. 13. Provider has the right to suspend registration and delete any user's account at any time. Termination of registration or deletion of a user's profile shall not alter the rights and obligations of the parties in connection with orders placed by the user prior to termination of registration.

Art. 14. Provider shall have the right at any time to change the products and goods that may be purchased through www.silentyjewelry.com and to restrict or suspend access to the SITE by one or more users. We make every effort to maintain correct and up-to-date information about the availability of our products, but without excluding the possibility of occasional discrepancies. We do not undertake to maintain stock of any particular products, colours or sizes.

Art. 15. The supplier undertakes to deliver on time and to transfer ownership of the goods requested by the consumer after the consumer has paid the amount stated by the supplier.

"ЗConsumer Protection Act (CPA)"

By The supplier serves as a guarantor that he has sold an item that complies with the contract of sale within 2 (two) years from the delivery of the goods. During this 2 (two) year period, the seller shall be liable for any non-conformity (defect) that is identifiable or that manifests itself (defect) during the initial inspection of the goods or during their operation in the first 6 (six) months. Within the period prescribed by law, the seller is obliged, entirely at his own expense and within a period prescribed by law, to bring the goods into conformity with the contract of sale. "Silenti Ltd. shall not be liable for any shortages or defects caused by improper use of the products purchased by the customer, or by the contact of the products with materials and substances causing permanent and irreversible defects.

Art. 16. Silenti EOOD reserves the right to add or change payment service providers from time to time, as well as acceptable payment methods on the www.silentijewelry.com platform.

VII. Orders

Art. 17. By submitting an order to www.silentijewelry.com, you expressly agree to the application of the site's terms and conditions.

Art. 18. In the event that payment is not confirmed at the time of ordering for any reason, including where payment is not authorised by the issuing bank of the card being used to make payment, the order placed shall be deemed cancelled and neither party shall be under any obligation to fulfil it.

Art. 19. In the event that an order placed by you is not accepted but your account has nevertheless been debited, the payment made by you will be fully refunded within 5 (five) working days.

Art. 20. In rare cases, some of the products we offer may not be available. In such a situation, we can offer you a timeframe in which the product can be made and delivered especially for you.

Art. 21. In cases where we need to refund a payment made by you, the refund of the amount paid by you will be made by a chargeback to the credit/debit card used to make the payment to us within 14 (fourteen) days of the reason for the refund arising.

Art. 22. By placing an order and providing an email, the customer agrees to receive notifications, news and promotional material sent by Silenti Ltd to the email address provided by the customer.

VIII. Prices

Art. 23. All prices are in Bulgarian leva and include VAT according to law.

IX. Payments

Art. 24. Payment can be made by cash on delivery (Postal Money Order via Econt) or card (MasterCard, Visa, American Express). 

  • Payment by Cash on Delivery (Postal Money Order)

    Payment for the ordered goods should be made by the recipient upon delivery of the shipment to the specified Econt office, address or Econtomat. In the event of refusal as referred to in Articles 19 and 21, the return shall be made by bank transfer. For this purpose, we need your bank account information, which can be provided easily and securely in this form.

  • Payment by card

    In this case, the user makes the payment during the ordering process by filling in their debit or credit card details. At the time of dispatch, the final amount will be deducted from your card, taking into account the application of discounts or vouchers, if any, as well as the cost of delivery in cases where it is not free (see more in article 25). 

X. Delivery

 Art. 25. The delivery of any order placed by you shall be completed within 2 (two) working days. Our logistics partner is "Econt". This allows you to receive your order at their office, at the address you have specified or to an Econtomat. For any order to an "Econt" office, worth more than 50lv, the delivery is free. In cases where delivery is not free, its value is automatically generated by the system of Econt, according to their rates and fees. 
Logo of Silenti Ltd.