Warranty Terms

Our jewelry is 925 sterling silver, which contains 92,5% silver (Ag) and 7,5% copper (Cu).

Any jewelry purchased from Silenti Ltd can be returned within 14 (fourteen) days from the delivery date. For the purpose, the item must be in its original packaging, without signs of use or damage to the commercial appearance of the goods, in accordance with the provisions of Article 55 of the Consumer Protection Act. The refund from our side shall be issued by bank transfer to the account provided by the customer within 10 (ten) days after the return of the order. Shipping costs for return shall be paid by the customer.

When purchasing jewelry from www.silentijewelry.com, the customer receives a quality certificate that serves as a warranty card with a term of 2 (two) years. 

The warranty is valid in the following cases:

  • Fallen off or damaged stone in result of poor mounting to the metal part of the product.
  • Obvious manufacturing defects.

The guarantee is not valid in the following cases:

  • Mechanical defects caused by improper use of the products - broken stones, tearing of the knitting, bursting and scratching.
  • Discoloration of the product due to contact with mineral water, cosmetics and cleaning agents.
  • Lack of quality certificate and invoice provided when purchasing the product.